Review and Amendments
Types of Personal Information
In the course of our business, we collect various types of personal information to offer you a seamless gaming experience. The information we may collect includes, but is not limited to:
- Identification information such as name, date of birth, address, gender, email, and phone numbers.
- Financial details.
- Copies of identification documents like driver’s license, passport, and utility bills.
- Personally submitted preferences.
- Recordings of telephone conversations, website, and app activity.
- Responses to competitions, promotions, and surveys.
- Profession, occupation, or job title.
We collect your personal information through lawful and fair means, primarily by directly obtaining it from you. This could occur during:
- Registration for an account.
- Accessing or using our website and apps.
- Utilizing our products and services.
- Participation in competitions and promotions.
- Direct contact via SMS, MMS, email, social media, postal mail, or telephone.
- Providing feedback through website/app feedback links.
In some cases, we may obtain your information from third-party sources, including credit reporting agencies and government entities. Additionally, personal information may be collected through cookies when using our website and apps.
Purposes of Collection, Use, and Disclosure
We collect, hold, use, and disclose personal information for various purposes, including:
- Facilitating account registration and client services.
- Providing products and services.
- Communication, including updates about products and services.
- Planning, research, and marketing of goods and services.
- Creating aggregate data for demographic profiling and statistical analysis.
- Maintaining credit information files and carrying out credit assessments.
- Verifying your identity.
- Investigating suspected unlawful or fraudulent activity.
- Fulfilling legal and statutory obligations, including anti-money laundering laws.
Sharing of Personal Information
By registering with us and providing your personal information, you consent to its use within the Our group of companies. We only share personal information with other entities within our group under strict controls, and we never sell personal data to other companies. However, there are instances where disclosure to third parties may occur, such as:
- Credit reporting agencies.
- Contractors and external service providers assisting in business operations.
- Law enforcement agencies in preventing criminal activities.
- Government and regulatory authorities, as required by law.
- Controlling bodies for integrity maintenance and security purposes.
- A successor entity in case of business transitions or asset purchase.
We ensure that any transferred information is protected by contractual arrangements with third parties.
Security of Personal Information
The protection of your personal information is of utmost importance to us. We take reasonable steps to ensure its accuracy, completeness, and security. Your data is held on secure servers, and we may keep certain information in telephone recordings and hard copy files. Our employees, agents, and contractors are bound by confidentiality obligations.
You are responsible for the security and access to your own account, and we recommend logging out after each use of our website or Jungleraja app.
Access and Correction
We strive to maintain accurate and up-to-date personal information. If you believe your data should be corrected, we will take reasonable steps to address it. You can request access or correction by verifying your identity and specifying the required information. Additionally, you can update some personal details through the “My Account” section of our website/apps.
Overseas Transfer of Personal Information
Under certain circumstances, we may need to transfer your personal information overseas, either at your request, when outsourcing activities, or complying with legal requirements. This may include sharing information with companies within our group or external service providers.
Unsolicited Personal Information
If we receive unsolicited personal information that we wouldn’t have collected otherwise, we will, if permissible by law, destroy or de-identify it as soon as possible.
Non-Personal Information and Cookies
We collect non-personal information from your website/app usage to improve our services, track site usage, and enhance user experience. Non-personal data, like IP addresses, may be tracked against user IDs to prevent fraud and improper activities. Cookies are used to remember your preferences and enable essential activities, ensuring your account works correctly. You can manage cookies through your browser settings, but please note that blocking cookies may impact certain functions.
Your privacy matters to us, and we are committed to safeguarding your personal information while providing an enjoyable gaming experience. If you have any complaints or concerns, please reach out to our support team at support@JungleRaja.com.